Why are Parents being Charged a Different Fee for Enrollment than the Set Amount?

Why are Parents being Charged a Different Fee for Enrollment than the Set Amount?


Tip: The Most Common Reason Parents are being Charged a Different Fee from the Set Amount is because the Allow Variable Payment option is Selected on the Form AR Action Settings. The Allow Variable Payment option should only be Selected if the Amount Required on Submission is Less than the Total being Charged at the Time of Submission. See Instructions Below.

1. Click "Admin"

2. Click "Online Forms"

3. Click "Forms"

4. Select the Form

5. Click the "A/R Action" Tab

6. Click "Edit"

7. Uncheck the Allow Variable Payment box if the Full Amount being Charged is Required on Submission

8. Remove the Min Pmt Amt

9. To See the Fees being Charged, go to Lists, AR Accounting, Transaction Groups, Select Transaction Group to see all Fees

10. If Requiring less than Amount being Charged, Check the Allow Variable Pmt box & Enter the Amount Required on Submission

11. Click "Save"




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