Remote Support Access Instructions

Joining Remote Access from Chat Instructions


1. Click "Chat Widget" to Open Chat Screen

2. Begin Chat with Tech Support

3. Click "Share Now"

4. Click "Join Session"

5. Click "Agree and Download"

6. Double Click on AZ_Connect.exe download

7. Click "Yes"

8. Click "Join"

9. Select Screen to Share with Tech Support

10. Click ">" to Open Chat Window

11. Click Chat Icon

12. Use Chat Window to Continue Support

13. Click the "X" & Click "Ok" to Close Chat when Finished


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